The process
A pet move, step by step. No surprises.
From the first WhatsApp message to your pet asleep at the new address — here's exactly what happens, in the order it happens.
Reply within the hour
During working hours, on WhatsApp.
IATA-compliant crates
Sized and tested for your pet.
Photo at every waypoint
You see what your pet sees.
01 · Plan
Phase 01 · Plan
Quote, route, paperwork
Days 1–3 · Weeks 6–4 for international
We map the trip end-to-end before anyone packs a crate. No surprises later, because everything is decided upfront.
We handle
- Confirm route, pet details and special needs
- Send full written quote — itemised
- File NAQS permit + coordinate origin agent (intl.)
- Reserve airline cargo space (domestic flight)
You handle
- Share pet weight + crate measurements
- Approve quote on WhatsApp
02 · Prep
Phase 02 · Prep
Crate, vet, briefing
Days 3–7 · Weeks 4–1 for international
Calm pets travel better. We spend this week getting your pet (and you) ready so moving day feels like routine.
We handle
- Size + deliver IATA-approved crate (or rent)
- Coordinate vet visit for health certificate
- Share crate-acclimation + moving-day checklist
- Connect you directly with your handler on WhatsApp
You handle
- Let your pet sleep in the crate for a few nights
- Pack comfort item + food for transit
03 · Move
Phase 03 · Move
Pickup and transit
Travel day
The handover is quick and quiet — the way pets prefer. Then it's a steady stream of photo check-ins until arrival.
We handle
- Handler arrives in agreed pickup window
- Calm 5-minute handover at your door
- Photo update the moment pet is settled
- Live check-ins at every waypoint
You handle
- Feed lightly 4 hours before pickup
- Keep your phone on — we WhatsApp first
04 · Arrival
Phase 04 · Arrival
Delivery and aftercare
Arrival day + 48 hours
Door delivery, paperwork cleared, and a follow-up 48 hours later to make sure your pet has truly settled in.
We handle
- Clear NAQS / customs / airline release
- Door delivery with photo proof
- 48-hour settle-in check by message
- Collect rented crate (or leave it with you)
You handle
- Have a quiet room ready
- Reply to our 48-hour check-in
Next step
Tell us about your pet. We'll quote within a few hours.
You'll get a written breakdown — no auto-billing, no obligation.